Frequently asked questions

FAQs

shape

Q. When does the promotion run? 

A. The promotion will start on 9th May 2023 00:01am and will close on 23:59pm 11th June 2023. 

 

Q. How do I take part in the promotion? 

A. If you are coming from Great Britain (GB) you can enter the promotion by following the below steps:  

  • Buy a promotional pack of Krispy Kreme Doughnuts.  
  • Register your unique on-pack entry code at www.krispykremesweetnightin.com before 30th July 2023. 
  • Entrants will receive immediate notification as to what prize they've won via an on-screen message.

 

If you are coming from the Republic of Ireland (ROI) you can also enter the promotion by following the below steps:  

  • Claim a free entry code by heading to the promotional website www.krispykremesweetnightin.com and completing the No Purchase Necessary (NPN) form by the 23rd June 2023. Once submitted, you will receive your free entry code via email within 3 working days
  • Register your unique free entry code before the 30th July 2023. 
  • Entrants will receive immediate notification if they’ve won a prize via an on-screen message.

 

Q. What are the prizes available? 

A. There are 10,000 £5.50/€5.00 Rakuten movie rentals to be won in total. Anyone who does not win will receive a £/€2.50 towards a Rakuten movie rental of their choice.   

 

Q. How do I find a promotional pack of Krispy Kreme?  

A. Our promotional packs will be available at selected retailers. This includes; AsdaBlackpool Pleasure BeachCenter ParcsEuro Garages, Krispy Kreme Retail, London Eye, Morrisons, Moto, Roadchef, Sainsbury’s, Tesco, Welcome Break. You can also purchase online at https://www.krispykreme.co.uk; 

 

In Ireland packs will be available in - Applegreen, Center ParcsCircle K, Krispy Kreme RetailPlaza and Tesco. 

 

Q. What packs Krispy Kreme packs are included? 

A. The promotion is available across our full range of Choose Your Own packs, as well as our Sharer Dozen. Simply look out for the promotional packaging.   

 

Q. Where can I find the on-pack entry code (GB & ROI residents)?  

A. Each promotional pack of Krispy Kreme Doughnuts will have a unique code printed on the inside the pack.  

 

Q. How do I claim my free entry code (ROI residents)? 

A. If you are entering from ROI, you can claim a free entry code via the NPN route found on the promotional website here 

 

To claim your free entry code you will need to complete the NPN form by the 23rd June 2023. You will need to submit your name, email address and Eircode. Once submitted, will receive your free entry code via email within 24 hours. You can then enter the prize draw by registering your entry code at www.krispykremesweetnightin.com, before 30th July 2023. 

 

Q. Can I enter this promotion more than once? 

 

A. Sure, you can enter once each week during the promotional dates. You will simply need to get a hold of a new code each time by buying a promotional pack of Krispy Kreme Doughnuts.  

 

If you are entering from ROI via the NPN route then you will be able to claim up to 5 free entries only. See the question ‘How do I take part in the promotion’ for details.  

  

 

Q. My code isn’t working, what do I do? 

A. If you are having an issue with entering your on-pack code (GB residents) or free entry code (NI and ROI residents), please check the following: 

  • Have you registered this code already? Each code can only be entered once.  
  • Please check that you have entered the code correctly. There are 12 characters in total and some letters can look a bit like numbers and vice versa.
  • Are you entering the code within the claim period? 

 

If once you’ve looked at the above and the code still isn’t working, please get in touch with us via the contact us form found here and we’ll be able to look into this for you. 

 

Q. I haven’t received my free entry code via email yet, what do I do? 

A. If you haven’t received your free entry code yet, please check the following: 

  • Did you complete the NPN form first to get request your free code? You will need to do this first. Please see question ‘How do I claim my free entry code (NI and ROI residents)?’ for details.  
  • Has it been 3 working days or more? Sometimes it can take up to 48 hours for the email to be received so please allow this time for the email to be received. 
  • Check your junk mail/ spam box to see if it has been sent there. Sometimes certain email providers will move promotional emails here. 

 

If once you’ve looked at the above and you still have an issue with your free entry code, please get in touch with us via the contact us form found here and we’ll be able to look into this for you. 

 

 

Q. When will I receive my reward? 

A. Your reward will be sent to the email address you have registered with. Make sure to check your junk/spam folders too. 

 

Q. Is the data that I provide to enter this promotion safe? 

A. We and our third-party service providers only use your details to administer this promotion and to deliver the prize, unless you've consented for us to use it for any other purposes at the time of entering. Please click here to view our privacy policy.